Shipping within India

 

Thank you for choosing Jugo Play! We are hard at work to ensure you get our products asap. Typically,  we process and ship orders within 2 working days of receiving them. Delivery time is 2-5 days. However, there might be delays because of:

 

• Public Holiday- We will ship orders on the next working day. Our working days are Monday-Saturday
• Unforeseen circumstances- Weather conditions, political situations, etc. could lead to longer than usual delays. We will keep you updated through contact information provided on order placement on the delivery time.
• Different Regions- Certain regions like Kashmir, Ladakh and North-East can take longer than usual delivery time unfortunately.
• Out of stock items- We are so sorry you missed out. Don’t worry, we are working on restocking and will have the products shipped to you in 2-6 weeks. Thanks for your patience.

 

Tracking Information

Woohoo, your order is shipped! We have emailed you the tracking details so you can keep a track on your order. 

 

Shipping Charges

We offer free shipping on orders above Rs.1,000. For orders below Rs. 1,000, we levy a nominal shipping charge of Rs.50.

We are happy to offer you COD, however a nominal fee of Rs. 50 will be levied by our channel partner for cash handling. You can always eliminate it by choosing to pay in advance through the various options we are providing.

 

Return and Refund Policy

 

Returns or exchanges much be requested within 5 days of delivery.

To qualify:

• The item must be unused, unplayed with and in original packaging.
• All accessories, tags, inserts and packaging materials should be intact.
• Returns requested after 5 days of delivery will not be accepted.
• The return shipping fee will be deducted from the refund amount.
• Shipping charges and Cash on Delivery (COD) fees, if applicable, are non-refundable under all circumstances. Only the product value will be refunded.
• We do not offer returns on bulk orders.
• For products purchased from a third- party platform, the return/replacement policy of the respective platform which the product was purchased will apply.

 

Jugo Play reserves the right to decline returns that do not meet these conditions.

 

Process in case of defective/ wrong item received:

1. Please inform us within 24 hours of receiving the defective/wrong item by call/email/ whatsapp. Please make sure you have pictures/ videos handy.
2. We will arrange a reverse pick up (where needed). Please make sure the item is unused.
3. We will assess the need for a replacement based on photos, videos, or upon receiving the product. Once confirmed, we’ll proceed with the replacement.