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Frequently Asked Questions
Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions,
please just send it to info@jugoplay.com
Product Related
Answer
How do I know if the products are safe?
Child safety is of utmost importance. We take utmost measures to ensure the toys are made from safe materials, use non-toxic paints and follow standards for safety checks. We are BIS certified (licence number XXX).
How do I clean the products?
Crochet products can be hand washed. Spot clean the wooden products, but do not soak them in water.
My product is different in color from what is on website?
Photography setting, handmade, handpainted, can cause these slight changes. Rest assured, the quality is not compromised in any way.
Order Processing
Answer
The product is not in stock? What should I do?
Our apologies. Please email/whatsapp us and we shall get back to you when it is back in stock.
I am having issues making the payment. What should I do?
Please report us the issue by email/ Whatsapp. You could try using an alternative payment option in the meantime.
Shipping and Returns
Answer
What is the return policy?
We do not provide returns. We will replace/ refund if the product is damaged or any parts are found missing or the wrong product has been sent. For details see here.
Do you offer bulk discounts?
Yes we do. Do send us an email and we will be happy to assist you with the offers. Bulk order is one where quantity is above 10 pieces.