Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions,
please just send it to info@jugoplay.com

Answer
Child safety is of utmost importance. We take utmost measures to ensure the toys are made from safe materials, use non-toxic paints and follow standards for safety checks. We are BIS certified (licence number XXX).
Crochet products can be hand washed. Spot clean the wooden products, but do not soak them in water.
Photography setting, handmade, handpainted, can cause these slight changes. Rest assured, the quality is not compromised in any way.
Answer
Our apologies. Please email/whatsapp us and we shall get back to you when it is back in stock.
Please report us the issue by email/ Whatsapp. You could try using an alternative payment option in the meantime.
Answer
We do not provide returns. We will replace/ refund if the product is damaged or any parts are found missing or the wrong product has been sent. For details see here.
Yes we do. Do send us an email and we will be happy to assist you with the offers. Bulk order is one where quantity is above 10 pieces.

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